Solved! See bottom of post for an update!
It seems that my Google Voice number (262) 204-7265 is no longer accessible from my Google Apps account: [email protected]
I originally set up my Google Voice number to be associated with my Google Apps account. I had recently deleted that email address in order to turn it into an alias of [email protected] instead of being a separate inbox.
A couple of week later, I realized that, by deleting my email account and using an email alias, I had inadvertently cut myself off from being able to log into my Google Voice account.
Now, the number still works… I can receive voicemails to that number still, but I can’t seem to figure out how to gain access to the account in order to change settings.
I need help. Here’s the steps I’ve taken so far to try to troubleshoot this.
Searched for support in Google
Used the google voice forgot username form
Instructions supportedly sent to my email address, but never arrived
No email arrived, so I recreated email account in google apps
I tried deleting my account and added the email address as alias instead to another address instead
I tried getting login instructions sent again to alias this time, no luck
I checked multiple account but no instuctions to be found
I called my google voice number and left a vm to make sure the number still works. it does
I received voicemail via email just fine
I deleted the alias from google apps and tied seeing if I could log in as an old “personal” google accounts account, but no luck
I tried a third time to get info sent to email address on file with no luck
I then recreated the account in google apps as a separate email address again
I logged into Google Voice with the [email protected] email address but it wanted me to sign up for a new phone number
I found the google voice “transfer account troubleshooter”
I found the “transfer google voice number to another account” support page on google, but it wasn’t what I was looking for.
I tried the account transfer process to see if it was what I needed, but alas, it was not what I was in need of
It brought me to an instructions page to turn on multiple sign-in so I gave up on that
So, as you can see, I need Google’s help getting back into my account or re-associating my phone number back into my account some how.
Any ideas? Could you point me in the right direction?
I posted a question in the Google Voice Support Forum here if you are interested in following this story or able to chime in:
~ Scott O
Update: Google Voice Account Transfer is in progress! See screenshot below:
Google Voice Account Transfer is in process!